Policies

I manage a rec center. This rec center has no policies! Does that seem ridiculous to anyone else, or is it just me? No refund policy. No membership policies. No reservation policies. They pretty much just handle everything on a case by case basis (handle = "let me have you talk to our center manager about that..."). It's pretty frustrating. But, I'm thankful for the works staff has put in to help me compile some policies about the things I've been getting the most questions about. I hope to a "play book" for my "team" full of policies so we can all be the same page.